In today's fast-paced work environment, recognizing the signs of employee burnout isn’t enough. Companies need advanced tools that not only detect, but also prevent, the root causes of workplace stress. Enter Mr Yum, a hospitality giant spanning the UK, US, Australia, and New Zealand.
By tapping into Ambr's innovative technology, they fostered a cultural transformation where 82% of their employees felt at ease discussing stress.
This case study delves deep into the transformative partnership between Mr Yum and Ambr, focusing on proactive wellbeing strategies and fostering superior workplace health.
Mr Yum has rapidly evolved into a global force in the hospitality industry, with operations spanning the UK, US, Australia, and New Zealand. As a forerunner in ordering, payments, and marketing, they consistently find themselves at the crossroads of innovation and workplace culture. However, like many fast-growing entities, they faced challenges. Their geographically diverse team meant coping with asynchronous schedules, risking employee burnout due to unwieldy meeting loads and potentially jeopardizing team coherence.
Ambr stood out for Mr Yum, not just as a tool, but as a comprehensive solution. Here’s a closer look at how Ambr’s unique technology brought unparalleled insights to Mr Yum:
Ambr's passive workplace data provided an objective view. This anonymized aggregate data was transformed into actionable insights, which went beyond identifying problems to actioning solutions.
One of Ambr's standout features was its ability to meticulously and automatically analyze meeting data. With its robust analytics, Mr Yum could pinpoint specific pain points, such as:
With these precise insights, the decision to overhaul meeting etiquette wasn’t just a shot in the dark, but a well-informed strategy.
Ambr’s insights provided a foundational approach to understanding workplace stress. For Mr Yum, these became crucial pillars in developing their wellbeing narrative, ensuring that each risk factor was addressed with precision.
"The depth of insights Ambr provides allowed us to take a proactive, strategic approach to mental health & wellbeing at work, ensuring it is an integral part of our company culture."
Armed with the comprehensive insights from Ambr, Mr Yum partnered with Ambr to embark on several transformative initiatives:
With the detailed insights on meeting volumes and their timings, Mr Yum could craft a more empathetic and efficient meeting culture. Not only have the number of meetings reduced, but employees are also empowered with tools and strategies to discern between essential meetings and those that can be tackled via other communication channels.
Recognizing the challenges of a globally dispersed team, Mr Yum introduced flexible work hours, promoting a culture of understanding. This has not only alleviated the stress of odd-hour meetings but also showcased the company's commitment to employee well-being.
A direct response to organizational analysis, the Chance Café on Slack aimed to break departmental silos. Randomly pairing employees, this initiative cultivated cross-departmental relationships, ensuring that Mr Yum isn't just a workplace but also a community.
Mr Yum's proactive approach, in partnership with Ambr, had profound effects. Their voluntary turnover rate, already industry leading, further solidified their reputation. More importantly, the narrative within Mr Yum shifted, with well-being becoming a central theme in company dialogues.
felt more comfortable discussing with their team when they're stressed
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