Understanding Stress Levels at smol

smol is a planet-friendly, subscription-based laundry, dishwasher and home-cleaning company. 

Understanding team stress levels and sentiment becomes much more challenging in remote teams because managers naturally have less visibility. smol’s People Manager, Maddy Jacobs wanted to use Ambr to overcome this challenge within the Customer Service team, who work remotely across the UK. 

Ambr’s team check-in Slack feature has brought smol’s Customer Service team closer together, resulting in team members feeling more comfortable discussing their overall wellbeing with each other and creating a stronger sense of community. 

Ambr’s dashboard has provided the team’s managers with an overview of wellbeing trends across the team allowing them to identify and proactively act on any concerns.