Understanding Stress Levels at smol

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About smol

smol is a planet-friendly, subscription-based laundry, dishwasher and home-cleaning company. 

  • 90% of employees

    felt more comfortable discussing their wellbeing with their team

  • 100% of employees

    felt Ambr had a positive impact on their team 


Understanding team stress levels and sentiment becomes much more challenging in remote teams because managers naturally have less visibility. smol’s People Manager, Maddy Jacobs wanted to use Ambr to overcome this challenge within the Customer Service team, who work remotely across the UK. 

Ambr brought smol’s Customer Service team closer together, resulting in team members feeling more comfortable discussing their overall wellbeing with each other and creating a stronger sense of community. 

Ambr’s dashboard has provided the team’s managers with an overview of wellbeing trends across the team allowing them to identify and proactively act on any concerns. 

"Ambr has helped to provide regular points of connection and sharing among the team. Mental health and wellbeing is front of mind for us at smol and it’s been brilliant to have a tool that helps to track sentiment and identify pressure points so that we know when to step in. "

Maddy Jacobs, People Manager, smol

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